Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

jordiboo's avatar
jordiboo
New member | Level 2
2 months ago

My colleague is uploading files to shared folders, but there's no desktop app notification.

Device Lenovo Thinkpad P15v, Google Pixel 9 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 235.4.5905 Dropbox Plan Plus Question or...
desktop
Shared Folders
upload
jordiboo's avatar
jordiboo
New member | Level 2
31 days ago

Hi Nancy,

No, my colleague isn't having this issue. I did have some recent updates around the time this started happening. I'm not sure how to see the update history of my dropbox app, sorry! So I'm not aware if it updated recently or not.

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
31 days ago

Thanks for clarifying that for us jordiboo - much appreciated.

Can you take a look at the notifications tab in the app's preferences and let us know if you've made sure that the toggles are set to 'on' and that you haven't somehow snoozed the notifications? 

If you find that all are set to on and still notice this issue, you might need to reinstall the app. 

Keep us posted! 

  • jordiboo's avatar
    jordiboo
    New member | Level 2
    31 days ago

    Hi Walter,

    Thanks for your help. All notifications are toggled on and 'snooze notifications' is set to off.



    I noticed today that for a moment it seemed to be working again - I could see that my colleague had added some new files. I thought it was fixed, however the next time I looked that activity had disappeared again.

    I've re-installed the app and it's currently indexing. I'll update you here once that's finished.

    Thanks again

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      31 days ago

      Thanks for the update and please feel free to take your time jordiboo - we'll be one post away! 

      • jordiboo's avatar
        jordiboo
        New member | Level 2
        31 days ago

        Thanks, Walter. Unfortunately no change on my end after re-installing. Any other ideas perhaps?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!