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jordiboo's avatar
jordiboo
New member | Level 2
2 months ago

My colleague is uploading files to shared folders, but there's no desktop app notification.

Device Lenovo Thinkpad P15v, Google Pixel 9 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 235.4.5905 Dropbox Plan Plus Question or...
desktop
Shared Folders
upload
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
31 days ago

Thanks for clarifying that for us jordiboo - much appreciated.

Can you take a look at the notifications tab in the app's preferences and let us know if you've made sure that the toggles are set to 'on' and that you haven't somehow snoozed the notifications? 

If you find that all are set to on and still notice this issue, you might need to reinstall the app. 

Keep us posted! 

jordiboo's avatar
jordiboo
New member | Level 2
31 days ago

Hi Walter,

Thanks for your help. All notifications are toggled on and 'snooze notifications' is set to off.



I noticed today that for a moment it seemed to be working again - I could see that my colleague had added some new files. I thought it was fixed, however the next time I looked that activity had disappeared again.

I've re-installed the app and it's currently indexing. I'll update you here once that's finished.

Thanks again

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    31 days ago

    Thanks for the update and please feel free to take your time jordiboo - we'll be one post away! 

    • jordiboo's avatar
      jordiboo
      New member | Level 2
      31 days ago

      Thanks, Walter. Unfortunately no change on my end after re-installing. Any other ideas perhaps?

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        31 days ago

        Hi jordiboo, thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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