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Officina MAD's avatar
Officina MAD
Explorer | Level 3
2 years ago

My DB folder seems offline and it doesn't sync new shared files

Hi all,  My DB folder seems offline since yesterday. I can paste files in it, but there is no uploading icon. It is a shared folder (business account) and my colleagues have the same problem. We ca...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I’m glad to hear your colleague’s Dropbox app seems to be working fine now! 

 

Depending on the OS you’re using, you can try to relaunch the Dropbox app this way: 

 

  • for macOS, open your Finder > Applications folder, and restart the Dropbox app from there
  • for Windows OS, go to your Start menu > Programs, and you should see the Dropbox app there to relaunch it

The Dropbox icon should appear after that.

 

Let me know if that helps.

Officina MAD's avatar
Officina MAD
Explorer | Level 3
2 years ago

Dear Nancy, 

I've already tried  with the Dropbox app but it doesn't work. I can't open it nor louch it, nor uninstall nor logout... what should I do? 

  • Officina MAD's avatar
    Officina MAD
    Explorer | Level 3
    2 years ago

    I have windows 10

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hmm, I see. In this case, I’d suggest downloading the latest app version via this link directly. Does that seem to help at all?

      • Officina MAD's avatar
        Officina MAD
        Explorer | Level 3
        2 years ago

        As I tried to explain, I've already downloaded the latest version and tried to re-install, but as I cannot logout from the app (cause I can't see the icon in the tool bar) the installation is not possibile. Moreover for the same reason I cannot uninstall the app 😥 is there another way to logout? 

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