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My file request link is suddenly opening to a white screen
Near the end of huge project that has directed folks to a request link. It did open to an upload screen, now it's a white page.
PLEASE HELP!!!
Hi Everyone,
Our engineering team has implemented a fix. File requests should now work as intended. If you are still experiencing any issues with file requests, reply here and we can take a closer look.
Thanks,
Ben
27 Replies
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Hi - all file requests bring me to a page that says:
This file request has been closed, deleted, or never existed.
- Walter
Dropbox Community Moderator
Hey Trevor Roberts - sorry to hear about this.
Can you please clear your browser's cache and/or try another browser and let us know if you get the same results?
Hi, thanks, I tried both and got the same results.
- Walter
In that case, I'd recommend getting in touch with our support team directly as they'd be better equipped to look into this for you with account specific information Trevor Roberts
Let us know if you have anything else to ask in the meantime.
I am having the same issues for the past 3 days, with multiple files!
Issue of a file request link opening to a white screen was linked to a temporary Dropbox outage. This caused disruptions in file uploads and access to requests. After the problem was fixed, Dropbox users should be able to use file requests normally.
