Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

RichG_FL's avatar
RichG_FL
Explorer | Level 3
5 months ago

My files/folders started re-syncing on their own and I can't make them available offline.

For reasons unknown, Dropbox opted to re-sync all files and folders. After waiting hours for this syncing process to complete, countless files and folders still show in Windows Explorer that the fold...
desktop
sync
windows
RichG_FL's avatar
RichG_FL
Explorer | Level 3
5 months ago

Nancy:

Thank you for the assistance. Yes, the circular arrows are the icon you suggested. Based on clicking on the Dropbox icon in the system tray, Dropbox reports that "Everything is up to date."

When I right-click on those files/folders with that icon and chose the Dropbox options, I only have three (make online-only, view on Dropbox.com, or manage hard drive space) or six options (copy Dropbox link, Tranfer a copy, Make online-only, View on Dropbox.com, Share, and Manage folder access). I should state I have have plenty of space (343 GB of free hard drive space), and I want the file/folder available offline. I do not see that option.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey RichG_FL, let me jump in here! 

Is it possible that you don't see the option to make the folders available offline, because this is their current state? 

Have you tried quitting the app, and re-starting it again?

One last thing: Would you mind sending over a couple of screenshots of what you see when you right click on the folders, in order for me to have a visual?

  • RGarrityFL's avatar
    RGarrityFL
    Explorer | Level 3
    5 months ago

    Megan:

    It appears that only folders are showing the circular arrow icon. If I drill down on the folder, it seems that all of the files have the green checkbox icon in the status column. In the details window of Windows File Explorer under "Availability Status" for the folder displaying the circular arrows it says "sync pending." This seems odd as all files and subfolders appear to be synced. Below is a screen shot of what happens when I click on the Proposals folder.

    Here is the status:

    I hope this helps. I have used Dropbox for years and it works so seamlessly in the background I never had to develop any skills in using the application.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!