Forum Discussion

cheng chief's avatar
cheng chief
New member | Level 1
2 years ago

My Windows computer won't sync to Dropbox.

My plan is plus.  I tried re-downloading and re-synchronizing, but they all failed. I also asked customer service but no follow-up response. My native language is Chinese, so I am asking question...
desktop
sync
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for letting us know about this on the forum, cheng chief!

Don’t worry at all about the language; I can understand everything from your post. 

As a first step, can you tell me the syncing status and app version of the desktop app on your computer? 

Besides that, are you receiving any type of errors on your end? If you do, please send me a screenshot of what you see.

I’ve also located your ticket number in our system and left an internal note for our support team, as well.

Let me know when you’ve got more info.

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