Forum Discussion

rxpst32's avatar
rxpst32
Explorer | Level 4
2 years ago

Naming convention not working on video files.

When logged into the web (Firefox as the browser), I set a naming convention for a folder so that it lists the Date Captured, then lists the time from the metadata: YYYY-MM-DD-HH.MM. When I did this,...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the image. Do your video files have any metadata on them when viewing them through an EXIF viewer?

rthsiung's avatar
rthsiung
Explorer | Level 3
2 years ago

Hey there! 

Sorry for the delay. For some reason your last message didn't trigger an email notification, so I didn't realize you'd left a comment. 

 

Re: Do your video files have any metadata on them when viewing them through an EXIF viewer?

Yes, when I swipe up on a photo or video on my iPhone, the Photos app shows me the EXIF metadata, which does indeed include the correct date for when the video was taken.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the info. If it does contain the 'Date Captured' metadata specifically in the video, which is what the automation is looking for, and it doesn't have the correct date when added to the folder, I'd recommend contacting the support team directly for them to investigate this matter further. 

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