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Johnald8's avatar
Johnald8
Explorer | Level 3
2 years ago

Network error when uploading files to mobile app on Android

Since last week, file uploads from Android App do not work anymore. I follow the usual procedure, selecting the files, "adding/sharing" them to dropbox. It starts to upload but gets stuck and fails...
Android
Error Messages
Mobile
sync
upload
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for bringing this to our attention, Johnald8.

 

Can you let us know which Android version and which Dropbox version you're using?

 

Also, where are you saving the file from? Another app or is it saved on your phone?

 

And can you confirm that you have at least 500mb of free space on the device itself? That's what's needed for the Dropbox app to work correctly.

 

Keep me posted.

  • Johnald8's avatar
    Johnald8
    Explorer | Level 3
    2 years ago

    Thank you for your support Hannah, here is the situation

     

    Android version: MIUI 13.0.3.0 stable (Phone: Xiaomi Redmi 9 Note plus)

    Dropbox version: 358.2.4 (current latest version)

     

    The files are stored locally in the SD card and in the internal memory of the phone.

    Used space: 13,31 GB out of 17,38 GB (more than free 500 MB)

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the additional info, John!

       

      Can we actually send you an email, so we can look further into this?

      • Johnald8's avatar
        Johnald8
        Explorer | Level 3
        2 years ago

        Absolutely! I will be at your disposal for anything it may help.

        Thanks!

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