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"Not enough free disk space" But I have 4TB available on my Mac.
Hello!! I'm using Dropbox for work, and for the last few months I've been trying to download multiple video files we have in our Dropbox to be available offline, however, Dropbox is constantly telling me I don't have enough disk space, when I do. As you can see in the screenshots, I have 4TB available on my hard drive. The folder I was trying to download this morning is only 9GB (rounded up) which obviously makes no sense. As I mentioned, this issue has been happening for months and I've found that I am able to download files one by one e.g. if I want to download a 10 GB folder with 5 videos in it, I can't click the entire folder and 'make available offline' because I will get the error, but I am able to download one video, wait for it to finish, then download the next and so on and so fourth until the entire folder is downloaded. I've been doing that as a work around, but I've had enough. It is ridiculous that DropBox is glitching like this. Surely there is something someone knows to do to help me out here.
Hi all!
So after complaining to my IT about the problem, they did a huge sweep of the laptop and they fixed it! I'm not sure what they did, but I downloaded 200GB of video footage this morning with no issue.Thank you all for being so patient with me over the last few days, and I'm sorry for not being able to explain exactly what fixed it!
16 Replies
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- Megan
Dropbox Community Moderator
Hi annaneedshelp, take as much time as you need, and update us whenever you're ready.
Thanks for the heads up!
Hi all!
So after complaining to my IT about the problem, they did a huge sweep of the laptop and they fixed it! I'm not sure what they did, but I downloaded 200GB of video footage this morning with no issue.Thank you all for being so patient with me over the last few days, and I'm sorry for not being able to explain exactly what fixed it!
- Walter
No worries annaneedshelp - we're just glad to hear it's sorted now and thank you for keeping us in the loop too.
Enjoy the remainder of your week and see you around!
QUESTION: How did you find someone to talk to about the problem. I can't find anything but the automated assistants.
Hey Thomas! If you read my replies, you would have seen that my IT at work fixed the issue. They said something about stuck files giving DropBox the illusion it was full when it wasn't, but like I said, I don't fully know what they did to fix it.
- Megan
Hey Thomas C.40, I hope you're doing well!
If you could also share some additional details with us, that'd be amazing.
Details such as your exact OS, and Dropbox version along with a description of what's happening, will help us get the full idea.
Keep me posted, and we'll take it from there!
