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wtong86's avatar
wtong86
Helpful | Level 6
2 years ago
Solved

Office version 2021 and 2016 can't edit file.

I facing an issue once other colleague share the file using office 2021 standard. I am using office 2016 and cannot edit the file.  But the colleague set the permission for edit and view already. Is ...
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  • wtong86's avatar
    wtong86
    2 years ago

    Hi,

     

        I think the issue is solved. Mostly the syncing issue or network slow. The file can be updated already. Thanks for you help and information.

     

     

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey wtong86, do you see the changes online when you visit your account online though?

 

Asking, because we need to make sure this isn't a syncing problem that's causing this. 

 

Let me know!

wtong86's avatar
wtong86
Helpful | Level 6
2 years ago

Hi,

 

    No changes. Is it the office version will causing this issue?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Have you made sure the desktop app is open & syncing the way it should wtong86? 

     

    Also, it might sound trivial, but are your files inside your Dropbox folder at the moment? 

    • wtong86's avatar
      wtong86
      Helpful | Level 6
      2 years ago

      Hi,

       

         You still not answer my question, is it the office different will causing this issue?

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        No, that shouldn't be a problem wtong86. 

         

        It seems based on everything you mentioned, that this would most likely be causing due to a syncing issue. 

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