Forum Discussion

WilmaE's avatar
WilmaE
Helpful | Level 5
27 days ago

One of my folders is stuck syncing on Windows 10.

Hi friends,

I am from the Netherlands, using Windows 10 by extended version, and my sync logo of 1 map is stuck for 8 days now

Please help me to make this a nice and soooooooooo comforting green v again :)

 

30 Replies

  • WilmaE's avatar
    WilmaE
    Helpful | Level 5
    25 days ago

    So everything is perfectly synct since that afternoon.
    I just want the frozen symbol in green haha

  • WilmaE's avatar
    WilmaE
    Helpful | Level 5
    25 days ago

    I replied with 2 photoos, but I don't see 1 (yet...)

  • WilmaE's avatar
    WilmaE
    Helpful | Level 5
    25 days ago

    Hi Nancy, thank you for jumping in !
    Now I see that I can upload my screenshot, so I did 

    All document-files after that afternoon did upload perfectly.

    Will make another screenshot from my current syncing status...

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    26 days ago

    Hi WilmaE! Let me jump in here, too. 

    What happens if you try to attach your screenshot here on our forum? Are you getting any kind of error? 

    I’d also like a screenshot of your Dropbox app’s current syncing status.

    Finally, if you add a small file to your "documents” folder, does it sync to www.dropbox.com?

  • WilmaE's avatar
    WilmaE
    Helpful | Level 5
    26 days ago

    I can't send a screenshot but I have 4 maps, this map is called "documents" and I hope that its just a frozen symbol and everything is oke

    For about 8 days is says "sync is planned"

  • WilmaE's avatar
    WilmaE
    Helpful | Level 5
    26 days ago

    Yes Mark, I close and clean my laptop every day.

    And I use syncing Dropbox almost every day. Everything since that afternoon is perfectly synct.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    26 days ago

    But is whatever application accessing the map closed? Dropbox cannot sync open files. 

    Or, have you tried restarting Dropbox or the machine?

  • WilmaE's avatar
    WilmaE
    Helpful | Level 5
    26 days ago

    I was extending my Windows 10 for a year and I guess something went wrong that specific afternoon

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    26 days ago
    WilmaE wrote:

    sync logo of 1 map is stuck for 8 days now

    Have you closed whatever program the map is using to let the sync complete?

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