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WilmaE
26 days agoHelpful | Level 5
One of my folders is stuck syncing on Windows 10.
Hi friends,
I am from the Netherlands, using Windows 10 by extended version, and my sync logo of 1 map is stuck for 8 days now
Please help me to make this a nice and soooooooooo comforting green v again :)
30 Replies
- WilmaE24 days agoHelpful | Level 5
another screenshot since that afternoon, which I get every day now (sorry, all dutch...)
Must be after I made a backup on a usb-stick because Windows 10 ended its service at first...
- WilmaE24 days agoHelpful | Level 5
TY Hannah !
I dont dare Hannah; just read some dutch instructions and they mention that I have to delete it first #oeps
- Hannah24 days ago
Dropbox Community Moderator
Hey Wilma, I hope you had a good rest!
Can you please reinstall the Dropbox app, without uninstalling it first, to see if that helps at all?
- WilmaE25 days agoHelpful | Level 5
Yes (twice).
For now; I have to go to sleeeeeeeep :) - Hannah25 days ago
Dropbox Community Moderator
Thanks for the update once again, Wilma!
So, if you right-click on an empty space within the Dropbox folder and click on the "refresh" option nothing happens, right?
And I'm assuming you've restarted the Dropbox app and the computer by now, correct?
- WilmaE25 days agoHelpful | Level 5
Refreshing does nothing, nowhere...
This is another screenshot when I do a rightclick...
- WilmaE25 days agoHelpful | Level 5
Nope, that's one of the many things I already tried
- Hannah25 days ago
Dropbox Community Moderator
Hmm, if you go to your Dropbox folder, right-click anywhere within the folder (not on a file) and click on "refresh", does that make any difference?
- WilmaE25 days agoHelpful | Level 5
Yes Hannah, you are 100% right !
- Hannah25 days ago
Dropbox Community Moderator
Hey WilmaE, thanks for your screenshots and updates!
Just to confirm, did you syncing get unstuck?
If I understand correctly, it got unstuck, but the blue arrow syncing icon is still on that folder, is that right?
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