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Forum Discussion
amcoffice
5 months agoExperienced | Level 11
Option to rename a file before uploading through the iOS app is not working
Suddenly today (and for the first time ever that I can remember) the RENAME button in the iPhone app upload is dead (does not work). Help please - I need to rename before uploading anything to Dropbox.
Thanks, amcoffice
Hi amcoffice Lvbart michgunn Datahound angewitch,
This has been fixed now. You can manually update in the App Store to have access to the fix.
Let me know if you need anything else.
17 Replies
- Datahound5 months agoHelpful | Level 6
Yes!!!! Thanks so much!
- michgunn5 months agoHelpful | Level 5
Amazing! Thanks so much! The update did the trick. I'm so very thankful!!! I, too, am doing a happy dance. 💃😁🙏
- amcoffice5 months agoExperienced | Level 11
Uninstalled and reinstalled iOS iPhone app & Rename feature is back on Photos app share/save. Thank you to the team for recognizing, admitting & fixing the problem!
Thanks again, amcoffice
- angewitch5 months agoHelpful | Level 5
Hello! Just tested it and I can confirm it's working again! Thanks so much for the update/fix!! Imagine I am tap dancing happily.
- Neal5 months ago
Community Manager
Hi amcoffice Lvbart michgunn Datahound angewitch,
This has been fixed now. You can manually update in the App Store to have access to the fix.
Let me know if you need anything else.
- Neal5 months ago
Community Manager
Hi amcoffice Lvbart michgunn Datahound angewitch,
Thank you for reporting this issue to us. I have checked with our team internally and they confirmed that this is a known issue that is currently being worked on.
As soon as I have any new information, I will update all of you here.
- Lvbart5 months agoNew member | Level 2
Same issue here
- michgunn5 months agoHelpful | Level 5
Having the same problem and this is a critical part of my workflow. Also Dropbox v 434.2 which seems to have been updated 4 days ago. I've tried deleting my mail app (where I'm saving most things from), deleting the account, deleting dropbox, restarting between every step. No other share issues seem to be happening -- just renaming my file before filing it. The RENAME button shows the button press in the UI but then doesn't go to the next step to allow renaming of the item.
- Datahound5 months agoHelpful | Level 6
I have restarted my device and nothing has changed. Attempting to upload files other than images; mp3 and pdf makes no difference; it is not particular to Photos. In every case, the RENAME does not work. I have concluded it is a Dropbox issue and not related to iOS because it began with Dropbox V. 434.2.
- angewitch5 months agoHelpful | Level 5
Hi everyone, I'm experiencing this same issue. I haven't changed anything, I checked to see if there's any dropbox updates and do not see anything changed. I have restarted my iPad and it's still not working. It is a specific problem to dropbox sharing. Please consider looking into this because I am not experiencing any issues on any other my other apps.
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