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Paused sharing activity due to the daily limit for data sharing. What can I do?
I have tried to download a large file shared with me from a client a number of times and every time it is about to finish the folder gets corrupted and I get a suspension from Dropbox?
Why is this happening? I am not the owner of the files I am trying to download, and I am pretty sure the owner of the files pays for the service, so why is this happening?
24 Replies
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- Megan
Dropbox Community Moderator
Hey Jazdude thanks for clarifying!
Let's test something. Do you get any errors if you try to share a file, or create a shared link on your end?
If yes, then I'd be happy to send you an email in order for us to have a closer look into this.
Yes, I have been unable to download the files all weekend. A client shared files with me, but I am getting suspended for trying to download it because it contains a folder that is bigger than my bandwidth of limit of 20 GB I guess? I get having a bandwidth limit for someone hosting a file, but having it for someone trying to download it doesn't make a lot of sense to me. I don't really have a choice about how big of a file someone else is hosting for me to do work for them. I can assure you, I am the one getting suspended, not the host. I have not shared any links myself in years, there are literally no files in my DropBox account. I am just trying to download a folder full of files and folders I need to do work assigned to me.
- Megan
Hey Jazdude thanks for posting here!
Just wanted to check in with you, and ask if you're still facing the same issue. It sounds like this is why you're getting the error.
Have you recently shared a link which could have been downloaded many times, or to a large file?
This will help me to assist further!
- Rich
Super User II
I have tried to download a large file shared with me from a client a number of times and every time it is about to finish the folder gets corrupted and I get a suspension from Dropbox?
If you're downloading from someone else, then it's their account that has reached their bandwidth limit, not you. They may have a paid account, but there are still bandwidth limits and other things that can cause a suspension, and each time a file is downloaded it counts towards those limits.
If this is truly a suspension due to a bandwidth overage, the owner will need to wait it out (24 hours initially, with each subsequent suspension lasting longer). Otherwise they can contact Support directly if they feel there's some other issue.
