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sulevreisberg's avatar
sulevreisberg
Explorer | Level 4
7 years ago
Solved

Photo sync from Samsung Galaxy not instant

The photos taken by Samsung Galaxy are not immediately synced to Dropbox for some reason. It seems it takes several hours to sync them, although the phone is connected to Wifi and also syncing over a...
Android
Camera uploads
Mobile
sync
  • Daphne's avatar
    Daphne
    7 years ago
    Hey there sulevreisberg,
     
    So as a first step, can you try clearing the cache through the Dropbox app with the steps below:
     
    1. Tap the menu icon in the top left of the screen.
    2. Select the option Settings.
    3. Select Clear cache.
     
    After doing so please restart the app and see if you still see the same behavior. If the issue persists then please let me know if this happens for all uploads (videos and photos). Also, please clarify if you see the photos being uploaded for this long period or does it take a long time let’s say for the app to “recognize” there are new files to upload?
     
    Let me know how it goes - Thanks!
sulevreisberg's avatar
sulevreisberg
Explorer | Level 4
7 years ago

Did the things you suggested - no changes. Interestingly it syncs new files from my computer to phone nicely. So it seems it does not recognise the new photos on the phone to sync.

jcrace's avatar
jcrace
New member | Level 2
7 years ago

I have an LG V40 ThinQ  (not so) smartphone... it stopped syncing a couple weeks ago to my account. The auto syncing option is turned on... I can manually upload a photo which takes forever and then the auto sync resumes from the date it stopped, it syncs a few pictures then stops again. Any suggestions ( I tried the restart phone option too)

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hey there jcrace,
     
    I’ve merged your post here as it seems the issues are very similar. Can you please try the steps mentioned in this post and let me know if they help with the issue you’re experiencing?
     
    Hope this helps - Cheers!
    • BK15's avatar
      BK15
      New member | Level 2
      7 years ago
      Hello,
      I seem to have the same problem. I have followed all steps you mentioned, however, it doesn't sync all photos but only some photos which are pretty random.
      • Daphne's avatar
        Daphne
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 years ago

        Hey there BK15,

        Could you just clarify a few things for me? When you mentioned that some photos are uploaded, are only recent photos uploaded and not older ones or is it more like a random selection of photos here and there? Please send along a screenshot of the Camera Upload settings from within the Dropbox app.

        Also, can you confirm for me if the photos on your device that you would like to sync are within your Camera roll, or located in another storage location on your device?

        Finally, please let me know the OS and version of your mobile device, as well as the version of the Dropbox app you have installed. 

        Let me know what you find and we'll go from there - thanks!

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