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Forum Discussion

sulevreisberg's avatar
sulevreisberg
Explorer | Level 4
7 years ago
Solved

Photo sync from Samsung Galaxy not instant

The photos taken by Samsung Galaxy are not immediately synced to Dropbox for some reason. It seems it takes several hours to sync them, although the phone is connected to Wifi and also syncing over a...
Android
Camera uploads
Mobile
sync
  • Daphne's avatar
    Daphne
    7 years ago
    Hey there sulevreisberg,
     
    So as a first step, can you try clearing the cache through the Dropbox app with the steps below:
     
    1. Tap the menu icon in the top left of the screen.
    2. Select the option Settings.
    3. Select Clear cache.
     
    After doing so please restart the app and see if you still see the same behavior. If the issue persists then please let me know if this happens for all uploads (videos and photos). Also, please clarify if you see the photos being uploaded for this long period or does it take a long time let’s say for the app to “recognize” there are new files to upload?
     
    Let me know how it goes - Thanks!
BK15's avatar
BK15
New member | Level 2
7 years ago
Hello,
I seem to have the same problem. I have followed all steps you mentioned, however, it doesn't sync all photos but only some photos which are pretty random.
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Hey there BK15,

Could you just clarify a few things for me? When you mentioned that some photos are uploaded, are only recent photos uploaded and not older ones or is it more like a random selection of photos here and there? Please send along a screenshot of the Camera Upload settings from within the Dropbox app.

Also, can you confirm for me if the photos on your device that you would like to sync are within your Camera roll, or located in another storage location on your device?

Finally, please let me know the OS and version of your mobile device, as well as the version of the Dropbox app you have installed. 

Let me know what you find and we'll go from there - thanks!

  • BK15's avatar
    BK15
    New member | Level 2
    7 years ago
    Thanks for your reply.
    It seems that mainly the new photos are uploaded but some missing ones. I have the photos from June 2019 up until now but then one photo from Feb 2018 is at the bottom of the list. I would prefer to have all of my photos uploaded (including camera roll and other folders), if possible.

    My dropbox app is 158.2.2 and my phone is Samsung Galaxy S8+.

    I am not sure how to attach a screenshot here, basically these are included in my app setting:-
    Camera uploads - on
    Upload video - on
    Background uploading - battery greater than 40%
    Time frame - all photos
    Use cellular data - off

    Thanks again.
    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 years ago

      Hey BK15, thanks for that info!

      Could you just try toggling off the camera uploads option and then turning it back on again to see if that will trigger it to upload the remaining photos?

      Also, are the recent photos that are missing files that you have edited or applied a filter to at all?

      Let me how it goes - thanks!

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