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sulevreisberg's avatar
sulevreisberg
Explorer | Level 4
7 years ago
Solved

Photo sync from Samsung Galaxy not instant

The photos taken by Samsung Galaxy are not immediately synced to Dropbox for some reason. It seems it takes several hours to sync them, although the phone is connected to Wifi and also syncing over a cellular network is allowed and there are only 1-2 photos to upload (the problem is not the size). It is very inconvenient... a year ago the same problem were solved when I opened Dropbox app on the phone (then immediatly the files were synced). But now it seems that simply opening the app does not help either...

Android
Camera uploads
Mobile
sync
  • Daphne's avatar
    Daphne
    7 years ago
    Hey there sulevreisberg,
     
    So as a first step, can you try clearing the cache through the Dropbox app with the steps below:
     
    1. Tap the menu icon in the top left of the screen.
    2. Select the option Settings.
    3. Select Clear cache.
     
    After doing so please restart the app and see if you still see the same behavior. If the issue persists then please let me know if this happens for all uploads (videos and photos). Also, please clarify if you see the photos being uploaded for this long period or does it take a long time let’s say for the app to “recognize” there are new files to upload?
     
    Let me know how it goes - Thanks!

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  • BK15's avatar
    BK15
    New member | Level 2
    7 years ago
    Thanks for your reply.
    It seems that mainly the new photos are uploaded but some missing ones. I have the photos from June 2019 up until now but then one photo from Feb 2018 is at the bottom of the list. I would prefer to have all of my photos uploaded (including camera roll and other folders), if possible.

    My dropbox app is 158.2.2 and my phone is Samsung Galaxy S8+.

    I am not sure how to attach a screenshot here, basically these are included in my app setting:-
    Camera uploads - on
    Upload video - on
    Background uploading - battery greater than 40%
    Time frame - all photos
    Use cellular data - off

    Thanks again.
  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Hey BK15, thanks for that info!

    Could you just try toggling off the camera uploads option and then turning it back on again to see if that will trigger it to upload the remaining photos?

    Also, are the recent photos that are missing files that you have edited or applied a filter to at all?

    Let me how it goes - thanks!

  • EVBK's avatar
    EVBK
    Explorer | Level 3
    6 years ago

    I have the same problem. Want to clean cache but I cannot find the menu button. I have dropbox icon in the left corner but clicking on it I cannot find settings.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi EVBK; I'm sorry for the late reply. 

     

    If you're still having issues with this, could you send me a screenshot so I can have a visual of where you get stuck when trying to clear the cache of our mobile app on your Android device? 

     

    Thanks! 

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