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Forum Discussion

Big_Al_71's avatar
Big_Al_71
Explorer | Level 3
8 years ago
Solved

Photo uploads on Android not working unless I open the app

Hi, I have the photo uploader feature turned on on my Samsung Galaxy S7, which I believe works overall. Although I have noticed that if I need it to upload a photo that I have recently taken, I need ...
Android
Camera uploads
Mobile
sync
upload
  • Joseph D.11's avatar
    Joseph D.11
    7 years ago

    Ok, so this appears to fix the issue. Turn off battery optimization for Dropbox.

    There may be a more direct route, but here are the steps on my Pixel 3 with Pie"

    Settings
    ->Apps and Notifications
    ->Dropbox
    ->Advanced
    ->Battery
    ->Battery Optimization
    ->All Apps
    ->Dropbox
    ->Don't optimize
    ->Done

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Sorry to hear that, Joe. 
 
Did you by any chance check the article that I mention above? It may provide some ideas on how to resolve this. If not, could you please check your settings under your Camera Uploads on your mobile app, which could give us some further insight?
 
Let me know how it goes!
abbaroo's avatar
abbaroo
Explorer | Level 3
7 years ago

I also just got a Pixel 3. I removed Dropbox, restarted phone, reinstalled Dropbox, turned off battery optimization. It doesn't even work for me while running the app. When I select Photos, I see my photos from last week, and above it, is indicated "Camera uploads (44 left)". The progress bar shows that it's trying, but it gets about half way, then appears to restart the upload. Sometimes the small image in the display changes, and other times its just the same image. 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey there, abbaroo. 

    Hmm. :thinking: Could you please ensure that while the upload is ongoing, the device is also connected to either a Wi-Fi or using data? Also, could you please check if you have available space on your Dropbox account, as well as your device? 

    Let me know what you find! 

    • abbaroo's avatar
      abbaroo
      Explorer | Level 3
      7 years ago

      I've tried it both ways, via wi-fi and using the 4G data. Neither one worked for me. I also had dropbox at 86% full, so I reduced to 79% and that didn't matter either. I've tried turning camera uploads on and off, and reset the phone a few times, but nothing seems to help. I also tried uploading individual files, which seemed to work via 4G, but on wi-fi, it goes part way, and then says "waiting to upload...".

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Thanks for the additional info, abbaroo
         
        Could you try connecting to a different Wi-Fi as well? Also, just to ensure troubleshooting, could you please check that background uploading is enabled? 
         
         
        Spoiler
        To do this, you can follow the steps below:
        • Open the mobile app.
        • Tap the menu.
        • Tap Settings.
        • Then under Camera uploads tap When to upload.
        • Check it is not set to Only while phone is charging.
        If you’re still experiencing trouble with this, we’d have to take this discussion to email due to account-specific info required to further investigate (in which case, I can contact you to your email address associated with your Forum profile). 
         
        Let me know how it goes!

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