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Forum Discussion

Big_Al_71's avatar
Big_Al_71
Explorer | Level 3
8 years ago
Solved

Photo uploads on Android not working unless I open the app

Hi, I have the photo uploader feature turned on on my Samsung Galaxy S7, which I believe works overall. Although I have noticed that if I need it to upload a photo that I have recently taken, I need ...
Android
Camera uploads
Mobile
sync
upload
  • Joseph D.11's avatar
    Joseph D.11
    7 years ago

    Ok, so this appears to fix the issue. Turn off battery optimization for Dropbox.

    There may be a more direct route, but here are the steps on my Pixel 3 with Pie"

    Settings
    ->Apps and Notifications
    ->Dropbox
    ->Advanced
    ->Battery
    ->Battery Optimization
    ->All Apps
    ->Dropbox
    ->Don't optimize
    ->Done

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Thanks for the additional info, abbaroo
 
Could you try connecting to a different Wi-Fi as well? Also, just to ensure troubleshooting, could you please check that background uploading is enabled? 
 
 
Spoiler
To do this, you can follow the steps below:
  • Open the mobile app.
  • Tap the menu.
  • Tap Settings.
  • Then under Camera uploads tap When to upload.
  • Check it is not set to Only while phone is charging.
If you’re still experiencing trouble with this, we’d have to take this discussion to email due to account-specific info required to further investigate (in which case, I can contact you to your email address associated with your Forum profile). 
 
Let me know how it goes!
abbaroo's avatar
abbaroo
Explorer | Level 3
7 years ago

OK, I took my phone to a different wi-fi location, and I got it to upload the photos. For the videos, I had to turn the camera uploads off and back on a couple times to get them done. I did get it to work, but I'm not sure why it worked there but not at my home wi-fi. The new phone has done everything else just fine at home, and my old phone worked fine with dropbox uploads. 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Great to hear that you were able to upload the photos in the end, abbaroo! However, as far as your connection goes, I’d kindly recommend reaching out to your internet provider directly to investigate further. 
     
    If you have any other questions in the future, don’t hesitate to give us a shout or contact our Support team. Thanks!
     
     
    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

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