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Forum Discussion
Photos and videos missing in iOS app
I just disocovered that many, seemingly random, videos are missing from the photos tab in the dropbox app during a 4 month period. The files are there, the properties are the same as other videos that ARE there, but, when scrolling through the thumbnails they are not shown. Nothing was different about the device they were taken with and were all uploaded with the DB app. Not sure how to fix this.
20 Replies
- Hannah
Dropbox Community Moderator
Thanks for this info, this indeed a strange issue.
Can you let us know if the file types of the photos and videos that do not show up are different from the ones that do show up?
Meaning, what's the extension (.mp4, .png etc.) of those files?
.mov. If I see more I'll let you know.
- Hi Hannah, I recently discovered that I have the exact same problem with some photos. They are there in Camera Uploads, they are jpgs in full size with date&time info, but some of them are not showing in the Photos tab in my Dropbox app on Android. Any update on this?
- Nancy
Sorry to jump in here, Siska. Are you able to normally access these photos from your Dropbox account online > Photos tab?
Can you clarify what’s their average size? Is there a photo that’s less than 15KB in size perhaps?
You can also check this Help Center article for more info.
- Hi Nancy, I just logged in on Dropbox via the browser on a pc an I can see all photos there, both in the Photos tab and in Files. In the Android app however they stay invisible in the Photos tab. As I mentioned above these are full size jpgs, of over 2MB.
- Hi Hanna, I just cleared the app cache and reopened it again afterwards, but it didn't solve the problem
Hi Nancy, that seems to do the trick, I can now see photos that were missing from the Photos tab before.
Thank you for the help, I do hope that this (uninstalling-installing) is not going to be a regular thing...
