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M S.1's avatar
M S.1
Collaborator | Level 9
2 years ago
Solved

Photos and videos missing in iOS app

I just disocovered that many, seemingly random, videos are missing from the photos tab in the dropbox app during a 4 month period.  The files are there, the properties are the same as other videos th...
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  • Nancy's avatar
    Nancy
    1 year ago

    Hi again, Siska! What about reinstalling the Dropbox mobile app, as well? Can you give this a go, and let me know if it helps?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Siska, sorry to hear about this.

 

Have you tried clearing the Dropbox app's cache, to see if that helps?

 

You can find the steps to do that here.

Siska's avatar
Siska
Helpful | Level 6
1 year ago
Hi Hanna, I just cleared the app cache and reopened it again afterwards, but it didn't solve the problem
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi again, Siska! What about reinstalling the Dropbox mobile app, as well? Can you give this a go, and let me know if it helps?

  • Siska's avatar
    Siska
    Helpful | Level 6
    1 year ago

    Hi Nancy, that seems to do the trick, I can now see photos that were missing from the Photos tab before.

    Thank you for the help, I do hope that this (uninstalling-installing) is not going to be a regular thing...

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