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enerjazz's avatar
enerjazz
New member | Level 2
8 months ago
Solved

Public links have been temporarily suspended for generating excessive traffic.

I got a notice last week saying my public links have been temporarily suspended for generating excessive traffic. I looked at links, and I don't have very many - and haven't added any new ones in a l...
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  • Nancy's avatar
    Nancy
    8 months ago

    Thanks for the screenshot! As a test, can you please go to your Dropbox account now and let me know if you’re still getting an error? You can attempt to share one of your folders, for example, to test this out. 

enerjazz's avatar
enerjazz
New member | Level 2
8 months ago

Here's the email. When I click the reset link I get the second screenshot.

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Thanks for the screenshot! As a test, can you please go to your Dropbox account now and let me know if you’re still getting an error? You can attempt to share one of your folders, for example, to test this out. 

  • Gelindo's avatar
    Gelindo
    Explorer | Level 3
    7 months ago

    Hi there, I'm having the same issue.  It allowed me to get back into sharing yesterday and now today it said the same thing that I've exceeded my limit as far as the amount of space that I have. It's telling me that I'm using 34 gigs and I'm only currently using nine. I've stop sharing with everyone so I don't understand what the issue is. Thanks for any help.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 months ago

      Hi Gelindo, the pausing of your shared links would be due to breaching the daily bandwidth limit, and isn't related to the amount of quota on your account. 

      Is it possible that you were sharing links to large files, or links that were accessed by many people?

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