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Colin_posts_here's avatar
Colin_posts_here
Explorer | Level 4
8 months ago
Solved

Recent Dropbox update seems to have removed the right-click menu options. Any way to get them back?

The recent forced update that matches Dropbox Status icons to Microsoft's OneDrive for always offline/online only/temporarily offline is nice, but this update also seems to have removed the Right-Cli...
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  • alexned's avatar
    alexned
    8 months ago

    Colin_posts_here​ , after the latest Dropbox update for Windows, users will start seeing a limited Dropbox menu for files outside of Dropbox, so the behavior that you describe is expected. 

    As far as the screenshots are involved, I believe that the context menu closes when launching the Snipping Tool via Ctrl+Windows+S. Instead, try to use Alt+PrtScr, which will capture the active windows in the clipboard, then paste the image where you need it.

Colin_posts_here's avatar
Colin_posts_here
Explorer | Level 4
8 months ago

It's strange, I also can't do a screen shot of it (can of everything else). When I press Shift+Win+S or PrtScrn, it closes the Dropbox right-click menu instead of taking a screenshot. That same key combos work to do screenshots in non-Dropbox explorer windows. It seems Dropbox is intercepting the keypress. I have restarted Dropbox, but not my computer. I'm going to try that now and see if that makes a difference.

I'll post back in a few minutes with an update. Maybe this is just one of those cases where a PC restart was needed after installing this latest Dropbox update. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Sure thing Colin_posts_here - let me know if anything changes! 

  • Colin_posts_here's avatar
    Colin_posts_here
    Explorer | Level 4
    8 months ago

    OK, this is funny. First and foremost, main problem did resolve following Windows restart. The Dropbox menu is back. That's interesting, because I had restarted Explorer and Dropbox, neither of which restored it, but restarting Windows did. Good.

    However, the inability to take a screenshot of the Dropbox right-click menu remains. As soon as I hit Windows+Shift+S or PrtScrn the right-click menu closes. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      Hi from me as well, Colin_posts_here!

      Would you mind letting us know your Windows version and what the Dropbox app's sync status is?

      You can see the latter if you hover over the Dropbox icon in your system tray.

      Also, are you having the screenshot issue when you try to take screenshots of right-click menus in folders outside of the Dropbox folder as well?

      • Colin_posts_here's avatar
        Colin_posts_here
        Explorer | Level 4
        8 months ago

        Windows Version: 11 24H2, 26100.3915

        Dropbox Version: 223.4.4909

        Since restarting and the Dropbox icon now appears on ALL right-clicks on folders in Explorer, I can't do a screen capture without the right-click menu closing. Before that last restart that restored Dropbox to the right-click menu, it was only folders in Dropbox that had this problem. If I right-click anywhere other than Explorer, (e.g., here in the browser, on tasks in Task Manager, in Word or Excel, etc.), I can do the screen capture. It's only in Explorer that it's a problem, and I think only because of the Dropbox icon, but I'm not certain that's the cause.

        Did all folders used to have the Dropbox icon when right-clicking? I thought in the past, that only appeared on folders in the Dropbox folder. 

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