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Colin_posts_here's avatar
Colin_posts_here
Explorer | Level 4
8 months ago
Solved

Recent Dropbox update seems to have removed the right-click menu options. Any way to get them back?

The recent forced update that matches Dropbox Status icons to Microsoft's OneDrive for always offline/online only/temporarily offline is nice, but this update also seems to have removed the Right-Click menu from Dropbox folders in Windows. The whole menu is just gone. Specifically, what I care most about there are the Share/Get Link options. 

Is there a way to restore the Right-Click menu? If not, how can I share now without going to the website every time (too painful to be worth the hassle)?

Thanks,
Colin

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  • alexned's avatar
    alexned
    8 months ago

    Colin_posts_here​ , after the latest Dropbox update for Windows, users will start seeing a limited Dropbox menu for files outside of Dropbox, so the behavior that you describe is expected. 

    As far as the screenshots are involved, I believe that the context menu closes when launching the Snipping Tool via Ctrl+Windows+S. Instead, try to use Alt+PrtScr, which will capture the active windows in the clipboard, then paste the image where you need it.

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  • Colin_posts_here's avatar
    Colin_posts_here
    Explorer | Level 4
    8 months ago

    It's strange, I also can't do a screen shot of it (can of everything else). When I press Shift+Win+S or PrtScrn, it closes the Dropbox right-click menu instead of taking a screenshot. That same key combos work to do screenshots in non-Dropbox explorer windows. It seems Dropbox is intercepting the keypress. I have restarted Dropbox, but not my computer. I'm going to try that now and see if that makes a difference.

    I'll post back in a few minutes with an update. Maybe this is just one of those cases where a PC restart was needed after installing this latest Dropbox update. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey Colin_posts_here​ - thanks for bringing this to our attention.

    Just to make sure we're on the same page, could you send us a screenshot of the options you get when you right click on files or folders in your Dropbox folder? 

    Also, can you clarify the exact status and version of the Dropbox desktop app as shown in your system tray/taskbar and your computer's OS version?

    Thanks so much, Colin. 

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