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Recipient of shared folder having to buy space?
Why are the recipients of my shared folders being told they need to sign up and pay for dropbox or saying they need more space?
RFP1 wrote:
... but what if clients don't even have db? Do they still have to sign up to receive a shared folder from me?
Yes, a Dropbox account is required to join a shared folder.
If your clients only need to view or download the content, and have no need to upload files to you or modify the files in the folder, you can send a Shared Link to the folder instead. A Dropbox account is not required for a Shared Link.
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- Hannah
Dropbox Community Moderator
Hey Whitebullydog, I have moved your post to this relevant thread.
Shared folders take up space in each member's account, when they're shared with edit permissions.
You can see more info about this in the replies above and in this article from our help center.
I hope this clarifies the situation.
I share a dropbox with three others (I am not the host) to manage the financial affairs of a small charity). I am advised that my dropbox (which is free) has reached capacity and does not now sync. The host, nor the other user, has received the same message. The host has cleaned up their folder (and the files have gone from mine) but it doesn't make any difference. There seems no point to me upgrading to a subscription level if the host is not required to do so.
- Hannah
Hey Bedsguy52, I've moved your post to this thread, which seems to mirror your issue.
You'll be able to see more details about this in the replies above, but when it comes to shared folders, all members need to have enough space in their accounts to accommodate them.
Take a look at the info here and if you have any questions, let us know!
Good morning to all of you
I have paid a subscription fee for several years and the other day I called Dropbox to check if you really need that subscription i.e. do I really use the storage space ?
Their answer was no "you are very far from it".
So I unsubscribed.
And oh surprise 3 days later : the system tells me "you cannot store and synchronize anymore" "you do not have the space any more" ?!?!?
That is really anoying as for example any new photo or document is no longer synchronized !
My usage of dropbox : a few photos (I regularly have clean-up days), 3 videos, some Excel docs and I have access to files a collegue of my posts there to share with a few of us.
My question to anyone out there is : I guess the documents my collegue posts, and to which I have access, is "counted" as part of the space I use ? If I ask him to take me off his "access list" would that solve my problem and liberate space ?
OR is there a way to dissociate "his usage" and my usage ?
Thanks for anyone out there who could help.
Have a great day
- Rich
Super User II
AlexanderBrdx wrote:
I guess the documents my collegue posts, and to which I have access, is "counted" as part of the space I use ?
When you're a member of a shared folder you have your own COPY of that folder in your account, so it uses space just like any other files you have. If you no longer want/need access to the shared folder, you can remove it from your account on your Sharing page.
Many thanks for your return and a solution !
Great
Have a good day
Hello, one of my clients has shared a Dropbox folder with me so we can work together remotely. They have a paid plan with 2TB data. I am unable to upload to the folder as "Dropbox is full". However, it's not full, only 2GB data has been uploaded to the shared file. We have reviewed and confirmed that she invited me to the folder from the account holder email address, credit card is up to date, folder is located within the paid account, and she can still upload.
Does every used need to have a paid account to use a shared folder?
- Hannah
Hey Adminable, thanks for reaching out to our Community.
I moved your post to this relevant thread, so you can take a look at the replies here for more info, but, indeed, a shared folder takes up space in each member's account.
If you want to upload files to your client's folder without affecting your space, they'll need to send you a file request.
I hope this helps!
Hi Hannah,
File request doesn't seem to be the answer. That will allow me to upload files but not see or download them. It seems that every team member would need to have an upgraded account to be able to use Dropbox as a shared folder for work. Is that correct?
- Rich
Adminable wrote:
It seems that every team member would need to have an upgraded account to be able to use Dropbox as a shared folder for work. Is that correct?
Correct.
You're not uploading to a folder in their account. You have your own copy of the folder in your account, and that copy syncs with theirs. You need to have enough available space in your own account to hold any data within it.
