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Forum Discussion

batilly84's avatar
batilly84
Explorer | Level 4
5 years ago

Right click menu missing (Mac OS)

Hello,   Thought I would reach out to you directly with a problem that I don't see the specific solution to.    My right click menu suddenly disappeared today while working on files in a Drop...
desktop
Share
sync
JeffSimpson911's avatar
JeffSimpson911
New member | Level 2
4 years ago

totally agree. I used that quick share function multiple times a day, it was a time saver. If it is gone for good I think I'll just move everything over to google drive =(

danbett's avatar
danbett
Helpful | Level 7
4 years ago

Hi Dropbox/Megan,  would anyone care to reply to our concerns or is that too much to ask? Hope to hear from you soon

 

regards

 

Dan B

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi all! I hope you're doing well! 

     

    It is indeed not possible to share files from the backup folder any more. That happened, in order to ensure the security of your files, as a lot of people have very personal files saved there. 

     

    I do understand your frustration and I will definitely pass your comments along to our team.

     

    Now, if you experience this behavior with paths outside of the backup folder, can you try opening a ticket with our Support team, in order for them to have a closer look into this? 

     

    Provided you face trouble doing so, let me know and I'll jump in to help.

     

    Thank you! 

    • danbett's avatar
      danbett
      Helpful | Level 7
      4 years ago

      So if I stop backing up my computer, can I save my whole desktop and documents on dropbox so I can get this back, also why does dropbox not give any advance warning of this and why can we not choose, I don't feel that you have answered any questions here at all or provided any help or work around. And no, we are not doing well I suspect, I think we are all a little bit angry...

       

      I ask again, please will you give us some real help and not fob us off, if you don't want to help any more then please provide a clear escalation path to this problem to someone who can actually help.

       

      regards

       

      Dan B

       

      P.s I am not venting and I really don't want to be writing these emails, I just want the service that I signed up for and pay for and for it not be to radically altered with no warning and no consent

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hey danbett, sorry to jump in.

         

        We do understand where you're coming from and your comments will definitely be passed along to the team.

         

        Regarding a workaround, you can either disable backup, or move/copy the files you want to share to a different location in your Dropbox folder.

         

        That way, you'll be able to share them as normal.

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