Forum Discussion

batilly84's avatar
batilly84
Explorer | Level 4
5 years ago

Right click menu missing (Mac OS)

Hello,   Thought I would reach out to you directly with a problem that I don't see the specific solution to.    My right click menu suddenly disappeared today while working on files in a Drop...
desktop
Share
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Do you happen to have any 3rd party apps like backup, syncing or security services running on your computer TRC117?

 

If so, please have a look here as you might some useful information.

 

In any case, please keep me posted!

TRC117's avatar
TRC117
Explorer | Level 4
3 years ago

I tried all suggestions.

We removed all security (malwarebytes and gatekeeper)

I removed the laptop from our MDM entirely so there's no security profiles or management.

There's no additional sync utililities (onedrive, google drive, etc).

 

The right-click menu did not give back the dropbox options.


We quit the Dropbox App then killed the dropbox finder extension in Activity Monitor then we tried to access the right-click menu again with no success.  

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update on this and all the additional information you provided us TRC117 

     

    May we reach out via email to have a further look internally at this point? 

  • TRC117's avatar
    TRC117
    Explorer | Level 4
    3 years ago

    Thanks for the check-in!

    I ended up putting in a ticket and the issue wasn't resolvable without some sort of re-install.

     

    We ended up doing a sort of in-place upgrade/reinstall by downloading the dropbox app again and simply installing (without uninstalling the original).

    This ended up repairing the issue for us.  

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!