Forum Discussion

AB1977's avatar
AB1977
New member | Level 2
4 years ago

Right click on files, doesn't show offline-only settings

We have 6 team members who are using Dropbox and can edit, share etc files and folders but one of my team member having trouble to access these files. Make offline-only / online only not showing whil...
desktop
Share
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey BA1977! 

 

One more thing, please. 

 

I'd love for you to send us 2 more screenshots, please. They'll be a tremendous help so we can proceed further. 

 

One would be of what they see when they hover their mouse over the little Dropbox icon, next to their WiFi. And one more, of what they see when they right click on a synced file, with a green tick. 

scrapbooker's avatar
scrapbooker
Explorer | Level 3
3 years ago

I am having the same issue...no screen showing make online only....not sure how to tell if a file has synced

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey scrapbooker, sorry to hear that.

     

    Can you please send us a screenshot of how the files appear and a screenshot of the options you currently see, when right-clicking on the files?

    • scrapbooker's avatar
      scrapbooker
      Explorer | Level 3
      3 years ago

       Here's a screenshot....I just did an upgrade, was hoping it would fix the issue but hasn't same screen

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi scrapbooker, thank you for the screenshot! 

         

        What is the version of the app that you're using on your end? Have you tried to sign out of the app, then back in?

         

        Keep me posted!

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