Forum Discussion

AB1977's avatar
AB1977
New member | Level 2
4 years ago

Right click on files, doesn't show offline-only settings

We have 6 team members who are using Dropbox and can edit, share etc files and folders but one of my team member having trouble to access these files. Make offline-only / online only not showing whil...
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scrapbooker's avatar
scrapbooker
Explorer | Level 3
3 years ago

I am having the same issue...no screen showing make online only....not sure how to tell if a file has synced

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey scrapbooker, sorry to hear that.

 

Can you please send us a screenshot of how the files appear and a screenshot of the options you currently see, when right-clicking on the files?

  • scrapbooker's avatar
    scrapbooker
    Explorer | Level 3
    3 years ago

     Here's a screenshot....I just did an upgrade, was hoping it would fix the issue but hasn't same screen

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi scrapbooker, thank you for the screenshot! 

       

      What is the version of the app that you're using on your end? Have you tried to sign out of the app, then back in?

       

      Keep me posted!

      • scrapbooker's avatar
        scrapbooker
        Explorer | Level 3
        3 years ago

        Yes, once I signed out it was a mess....only linked me to a shared file....had to restore all of my files back into it.....

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