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AB1977's avatar
AB1977
New member | Level 2
4 years ago

Right click on files, doesn't show offline-only settings

We have 6 team members who are using Dropbox and can edit, share etc files and folders but one of my team member having trouble to access these files. Make offline-only / online only not showing whil...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi scrapbooker, thank you for the screenshot! 

 

What is the version of the app that you're using on your end? Have you tried to sign out of the app, then back in?

 

Keep me posted!

scrapbooker's avatar
scrapbooker
Explorer | Level 3
3 years ago

Yes, once I signed out it was a mess....only linked me to a shared file....had to restore all of my files back into it.....

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi from me as well, scrapbooker. 

     

    Have you also checked these steps to make sure the Dropbox system extension is enabled on www.dropbox.com?

  • Terrig's avatar
    Terrig
    Explorer | Level 3
    3 years ago

     Are you saying to to turn it off???? Hope this screenshot helps!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Terrig, this setting needs to be turned on, actually.

     

    Can you also follow the steps here, to make sure you've set the correct permissions for the Dropbox application?

  • Terrig's avatar
    Terrig
    Explorer | Level 3
    3 years ago

     Hannah I finally got the screen to say make available off line so I did these folders....now this is the screen now....does it look right?

  • Terrig's avatar
    Terrig
    Explorer | Level 3
    3 years ago

     Hannah, I did as you stated and the screen came up make offline...so I did that....this is current screen, does it look correct?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Terrig, that's it!

     

    If you can right-click a file or folder now and see the 'make online-only'/'make available offline' options, then you're good to go!

  • Terrig's avatar
    Terrig
    Explorer | Level 3
    3 years ago

    Thats what I did....I did do in batches of folders. Is there a way to tell if they are offline only?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    The ones with the green check mark (solid green), would be available offline and the ones with the cloud icon would be online-only.

     

    You can see all the sync icons here.

  • Terrig's avatar
    Terrig
    Explorer | Level 3
    3 years ago

    Got it! Thank you so much!!!

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