I have unlinked my computer, relinked my computer, uninstalled dropbox, reinstalled, dropbox, updated my computer, restarted my computer.... you name it! And I STILL don't see the green check marks next to my files in my finder winder, nor can I right click to copy link of files. PLEASE help me figure this out. Having to use the broswer/website for dropbox and copying links to my files to send to others is so inefficient. Getting so frustrated and feel like I've tried every solution on these forums.

Thanks for letting me know, LawsonKN26. I’ve followed up a ticket to the email address associated with your Community profile, so please check your inbox for my latest message. Looking forward to hearing back from you!

Right Click to Copy Link won't work | The Dropbox Community

15 Replies

Lusil
Dropbox Staff
7 years ago
Hi LawsonKN26, sorry to hear that.

As a first step, could you please let me know what the Dropbox icon that’s next to your computer’s clock shows when you click on it? Is it still syncing or up to date?

Thanks in advance!
LawsonKN26
New member | Level 2
7 years ago
It is Up To Date with a little green checkmark
Lusil
Dropbox Staff
7 years ago
Thanks for the swift reply, LawsonKN26.

Could you also confirm if you’ve tried the following steps:

Click on the Dropbox icon from your Desktop and quit the app.

Open your Activity Monitor from your Mac Utilities folder.

Force quit out of the instances of the desktop app that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left.

Re-start Dropbox from the applications folder by double clicking on the Dropbox app.

Click on the Apple icon in the top left of your screen.

Click on "force quit".

Relaunch the finder.

Let me know how it goes!
LawsonKN26
New member | Level 2
7 years ago
Just did all of those steps, and still nothing. (no green checkmarks next to files and still cant right click to copy link.)
Lusil
Dropbox Staff
7 years ago
Thanks for letting me know, LawsonKN26.

I’ve followed up a ticket to the email address associated with your Community profile, so please check your inbox for my latest message.

Looking forward to hearing back from you!
SassyLang
Explorer | Level 4
4 years ago
I am experiencing the same issue. Haven't been able to use right-click on Dropbox from Finder since the latest Mac update.
Walter
Dropbox Community Moderator
4 years ago
Hey SassyLang, sorry to hear about this.

Could you please let us know the exact OS of your computer and the status and version of the desktop app as shown in your menu bar at the moment?

If possible, send us a screenshot of the options you get when you right click on files in your Dropbox folder on your computer too.

This will help us assist further.
SassyLang
Explorer | Level 4
4 years ago
Sure thing!
Walter
Dropbox Community Moderator
4 years ago
Can you also send me a screenshot of how the file looks like in your Dropbox folder SassyLang?

I'd like to check its syncing icon, if possible.
SassyLang
Explorer | Level 4
4 years ago
I've sent you how it appears in Finder (which is on Dropbox) and no green ticks anywhere. Here it is again zoomed in but I've blurred file names for privacy.