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Rbehring's avatar
Rbehring
New member | Level 2
2 years ago

Same account on two computers but can't save files in a folder on one of them

I use two laptops for work, and use the same dropbox log in on both. One one computer, I can save to a folder. On another, I cannot edit or save anything in the folder. It gives me this error: "You don't have permission to save in this location. Contact the administrator to obtain permission."

 

Previously, computer 2 belonged to my wife and I shared the folder with her under her dropbox log-in. But now it's my log-in on both and it's not giving me access.

 

Any ideas?

1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hi there, Rbehring, thanks for bringing this to our attention.

     

    Is this error coming from the Dropbox app? If you could send us a screenshot, so we can have a visual, I would really appreciate it.

     

    Also, are you trying to add files to a shared folder or is it perhaps a (Dropbox Business) team folder?

     

    Keep me posted.