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TheDanny's avatar
TheDanny
Explorer | Level 4
6 years ago

Save to Dropbox from Notes app in iOS fails

Hello, If I use the Notes app in iOS to scan a document, and then I use the share option to Save to Dropbox, I get the error "An unknown error occured. Sorry, an error occurred. Please try again lat...
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TheDanny's avatar
TheDanny
Explorer | Level 4
6 years ago

There are no file names per se. I think the "File 02.12.20, 19 08 29" name was assigned automatically by the Notes app. In any case, I get the error message before having a chance to make any changes.

Thanks

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

It is rather strange that you can't use the "Save to Files" option on your iPhone too. 

 

Can you try disabling and then enabling Dropbox as a location with these steps?

 

While I was able to reproduce the error when using the "Save to Dropbox" option, saving via the Files app to Dropbox did the trick.

  • TheDanny's avatar
    TheDanny
    Explorer | Level 4
    6 years ago

    Daphne,

    Thanks for your reply!

    Following your suggestion, I disabled then re-enabled Dropbox as a location in Files, and I was able to to save to Dropbox via Files. Saving directly to Dropbox, however, still does not work.

    Thanks

    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Apologies for the delay in getting back to you here TheDanny!

       

      So we can have a better look into this, I've just sent a message to the email linked with your profile here.

       

      Please check your inbox when you have a moment and we'll take it from there - thanks!

      • RusticM's avatar
        RusticM
        Explorer | Level 4
        5 years ago
        I’m having the exact same problem listed here.

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