Forum Discussion

Leigh19's avatar
Leigh19
Explorer | Level 4
2 years ago

Screenshots aren't saved automatically to Dropbox after upgrading to Win11

I just upgraded to Windows 11. When I hit Print screen, it no longer goes to my Screenshots folder in Dropbox. A box comes up that shows 3 options. How can I get back to where it captures thethe imag...
desktop
sync
upload
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Leigh19! Hope you don’t mind me jump in. 

 

Can you please try Jay’s suggestion above, merely as a test? We’d just like to see if those steps will make any difference. 

 

Also, can you send me the syncing status and app version of your desktop app? You can locate the latter by hovering over the Dropbox icon in your system tray.

Leigh19's avatar
Leigh19
Explorer | Level 4
2 years ago

I did try it with both keys, it does work, but not for me.  I am sometimes off in my timing of both keys.  I couldn't get a good capture of a bird with a injured foot flying to a post.  It is a split second kind of thing.   When I hover over, it says Dropbox 1963.6883  Up to date. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    We appreciate this feedback about the Windows screen capture feature, we take all comments into consideration when looking to improve the Dropbox app and services.

  • Leigh19's avatar
    Leigh19
    Explorer | Level 4
    2 years ago

    Oh my, so there is no way fix it to how it use to work with just press Print Screen??  😭  Please tell me there is!

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