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aprilafternoon's avatar
aprilafternoon
Helpful | Level 5
7 years ago
Solved

Share links don't work on Android

For a while now, I've been sharing Dropbox documents in PDF format via email. Once in a while people tell me they "can't open the links." I always just assumed they didn't know what they were doing, ...
Error Messages
Mobile
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Shared Links
  • Lusil's avatar
    Lusil
    7 years ago
    Hi virtue, in general, this error message seems to be a generic error message related to a third party app. 
     
    For this reason, I’d recommend attempting to opening the link with a mobile browser and, if you’re still having issues, you can always contact our Support team for a more in-depth look on the matter using our internal tools. 
     
    Thanks in advance!
     
     
    This thread is closed due to inactivity. Please feel free to create a new topic here. 
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey there ThePhysicsCafe, thanks for posting your query on the Community!
 
Due to sensitive and account-specific information that was necessary to help investigate this behavior, we previously had to move this discussion to email for each user. 
 
Similarly, I’ve sent you a ticket to the email address connected to your Community profile so as to have a more in-depth look. 
 
Thanks in advance!
 
PS. For any future queries regarding this, please submit your request to our Support team as they’ll be able to assist you with our internal tools. Thanks again, peeps!
LesliePiper's avatar
LesliePiper
Explorer | Level 4
7 years ago

This sucks,
I'm having the same problem.
If I use the link via Whatsapp Web it opens fine.
and if I access the pdf, either download or
with a link from "one drive" it also works fine
conclusion it's a DROPBOX issue.

Please solve it.

 

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