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aprilafternoon's avatar
aprilafternoon
Helpful | Level 5
7 years ago
Solved

Share links don't work on Android

For a while now, I've been sharing Dropbox documents in PDF format via email. Once in a while people tell me they "can't open the links." I always just assumed they didn't know what they were doing, but today I happened to test one of these links on an Android phone.

In the Gmail app on Android, clicking on a Dropbox link in this format:

https://www.dropbox.com/s/o8fpocz6tykra0o/20190204.pdf?dl=0

gives the error,

Cannot display PDF (20190204.pdf is of invalid format)

Anyone know how to get this to work on Android?

Error Messages
Mobile
Share
Shared Links
  • Lusil's avatar
    Lusil
    7 years ago
    Hi virtue, in general, this error message seems to be a generic error message related to a third party app. 
     
    For this reason, I’d recommend attempting to opening the link with a mobile browser and, if you’re still having issues, you can always contact our Support team for a more in-depth look on the matter using our internal tools. 
     
    Thanks in advance!
     
     
    This thread is closed due to inactivity. Please feel free to create a new topic here. 

26 Replies

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  • TrevorNemanic's avatar
    TrevorNemanic
    New member | Level 2
    7 years ago

    @Lusil, can you please help me get to a solution with this problem too? 

  • aprilafternoon's avatar
    aprilafternoon
    Helpful | Level 5
    7 years ago

    If anyone has received private help from this thread that has resolved their issue and wants to report back here what general steps were taken, that might be helpful.

  • andreich's avatar
    andreich
    New member | Level 2
    7 years ago

    I just support it only in my own application. By click on link I open web browser. I don't know any other solution. It should be fix by dropbox team

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey there, 
     
    andreich, thank you for letting us know what worked for you on this matter, awesome work!
     
    TrevorNemanic, I was able to locate your open communication and can see that it’s been reviewed by a specialized member of my team. Since they have access to our internal tools, they’ll be able to efficiently look into this for you and get back to you as soon as possible. 
     
    Thanks in advance for your patience!
  • virtue's avatar
    virtue
    Helpful | Level 6
    7 years ago

    I have this issue too, but its music link. Those who have iphone it works. On any samung, example; Samsung note 9, Samsung Android, Samsung Galaxy, etc.. the link is clickable but when they tap the thick arrow icon to play, nothing. Today, I did it again but used someone else samething, all three are samsung phones. Any update, of what to do, or am i doing someting wrong? Thank you in advance

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi virtue, in general, this error message seems to be a generic error message related to a third party app. 
     
    For this reason, I’d recommend attempting to opening the link with a mobile browser and, if you’re still having issues, you can always contact our Support team for a more in-depth look on the matter using our internal tools. 
     
    Thanks in advance!
     
     
    This thread is closed due to inactivity. Please feel free to create a new topic here. 

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