Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

tim2111's avatar
tim2111
New member | Level 2
3 years ago
Solved

Shared folder not syncing.. HELP

Hey all... done this a million times, client shares their folders with me and they auto sync to my Windows dropbox app, so i can work locally.    However, it's not working this time. No matter wh...
desktop
Share
Shared Folders
sync
windows
  • Jay's avatar
    Jay
    3 years ago

    Hi tim2111, thanks for bringing this to our attention.

     

    Just to confirm, is the folder visible and added to your account on the Dropbox site, but not on your Windows computer?

     

    Does the folder name contain any incompatible characters for Windows, such as a | or : symbol?

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Glad to hear that it's working now! This is a restriction based on Windows itself, since it can't handle certain characters that Mac OS devices allow normally on their end. 

 

If you need any further assistance in the future, please let me know. Enjoy your week!

tim2111's avatar
tim2111
New member | Level 2
3 years ago

Thanks Jay - Appreciate the help!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!