Forum Discussion

sanimation's avatar
sanimation
Explorer | Level 3
2 years ago

Shared folders not visible on computer after update

Hello, I have a premium Dropbox account. The architecture of our Dropbox is as follows: S |_ A |_ B |_ C etc. S is a team folder. Members of S can see all the folders in S on their computers....
desktop
dropbox business
Shared Folders
sync
sanimation's avatar
sanimation
Explorer | Level 3
2 years ago

Yes it is the same version

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I see. Since there isn’t something evidently wrong from what you’ve mentioned so far, I’d definitely suggest that one of the members who’s having this issue contacts our support team again, so that they may continue with the troubleshooting. 

 

It’ll be better this way, as our team has account visibility and they can look into their Dropbox account directly to see what’s going on.

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