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tonyr2023's avatar
tonyr2023
Helpful | Level 6
3 years ago
Solved

Shared link won't go away

In the app for Iphone I keep receiving a message that someone has shared a link with me to a file. I dismiss the message but it comes back next time I open the app. I also keeps coming back if I view the file. I contacted the person that shared the link and he said as far as he can see it is not shared with me. He unshared the file and deleted it. But the shared link message keeps coming up on my phone. I tried deleting the app and reinstalling it but that has not helped.

 

Does anyone have any ideas how I can get rid of this message.

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  • tonyr2023's avatar
    tonyr2023
    3 years ago

    Hi Jay,

    There is nothing in either of those.

     

    However, the popup message no longer appears on either my phone or my wife's! I have not changed anything but the result is good!

     

    I guess our phones were scared because I started talking to you - you rock!

     

    Thanks,

    Tony

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  • Tigercomp's avatar
    Tigercomp
    Explorer | Level 4
    3 years ago
    Can we get some help here? I need to get rid of this spam on Dropbox aplication in iOS.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, Czyo5S7rb1, I just emailed you, so we'll continue there!

     

    Are you getting the exact same pop-up as well, Tigercomp?

     

    Have you tried the troubleshooting steps provided in this thread?

  • Jjph's avatar
    Jjph
    Explorer | Level 3
    3 years ago
    I’m not optimistic about a solution, months go by and I keep getting the spam message
  • Tigercomp's avatar
    Tigercomp
    Explorer | Level 4
    3 years ago
    Same popup, and after steps from this topic nothing changes
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the cooperation Tigercomp - you've got :envelope: 

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

  • nagisalin's avatar
    nagisalin
    Explorer | Level 3
    2 years ago

    Hi, I'm interested to know if this situation has any helpful way to solve by myself?

    otherwise many user have this problem but don't know how to do.

     

    I have the same issue too 😥
    hope to check the issue and thanks for help~~

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey nagisalin, sorry to hear about this.

     

    Are both your phone's OS and your Dropbox app updated to the latest version?

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