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Screatch's avatar
Screatch
Helpful | Level 5
3 years ago
Solved

Sharing is currently suspended

Hello,

 

I am trying to revive my Dropbox account after years of stagnation (doing the cleanup here at the moment).

 

However when I tried to share a folder (super innocent, containing just a bunch of PDF's), I get

 

We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.
 
I haven't found any other way to contact Dropbox support apart from community forums so if anyone from Dropbox support can help me get this sorted out I would greatly appreciate it.
 
Thanks!
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  • El1teZombiezHD's avatar
    El1teZombiezHD
    New member | Level 2
    2 years ago

    Hello,

     

    I too have had this issue pop up and i'm unsure why. 

    Any ideas how I can get some support??

     

    Thanks

  • MediaSound's avatar
    MediaSound
    New member | Level 2
    2 years ago

    Hello!

    I have this exact problem as well. I'm trying to start a shared one Excel file in Dropbox subfolder, via mobile app or webinterface, but whenever I try to share the link this message pops up: We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

     

    Please help, how can I fix this issue?

    Best regards, P.S.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No problem, MediaSound! Please reply back to my email, when you get the chance.

  • redlight150's avatar
    redlight150
    New member | Level 2
    2 years ago

    Will you please help?  I'm having the same problem...

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries, redlight150, I just emailed you, so we'll continue looking into your issue there.

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