Forum Discussion

KROSJ's avatar
KROSJ
Explorer | Level 4
2 months ago

Some new folders/files on desktop version of Dropbox aren’t showing in Dropbox.com

Device Apple M2 Max Operating System/Browser (if using the web) Sequoia 15.6.1, Safari 18.6 Dropbox App Version (if using the app) Can't find App Version - using file provider Syncing Status U...
desktop
File access
Mac
sync
Web
KROSJ's avatar
KROSJ
Explorer | Level 4
2 months ago

Also since this is happening, I can copy folders from my dropbox folder to other folders on other drives with out an 8062 error on my mac

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey KROSJ, great job on the screenshots, thanks for that! 

    So it seems the app is currently indexing files. Does the number there remain the same, or is it going down? 

    Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? 

    If you do, try temporarily disabling those, to see if that helps. 

    Also, have you tried fixing your hard-links and permissions as outlined here? 

    I’d also like you to right-click on your local Dropbox folder directly, select “Get info” and send me a screenshot of the next window you’ll see. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Did you have the chance to go through Megan’s last post, KROSJ? Feel free to share more details with us, when you can (and in case the issue still persists).

    Thanks!

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