Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Arun7's avatar
Arun7
Explorer | Level 3
1 year ago

"Something went wrong. Don’t worry, your files are still safe" error when viewing shared files.

Hey, I have been trying to view some shared files but they always pop up the error: "Something went wrong. Don’t worry, your files are still safe and the Dropbox team has been notified. Check our Sta...
Error Messages
Share
Shared Files
DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
1 year ago

Hi Arun7,

 

Thanks for reaching out. 

 

Can you please send us a screenshot of where this is happening? Is it on our website? 

 

We can take it from there. 

cdc manchaca 's avatar
cdc manchaca
New member | Level 2
1 year ago

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey cdc manchaca ! The files you’re viewing are still saved on the owner’s Dropbox account, correct?

     

    Do you have any other shared files you can test this with? Do they all present the same error message?

     

    Finally, how about trying via a different browser/incognito window? 

     

    Let me know what you find.

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!