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Arun7's avatar
Arun7
Explorer | Level 3
2 years ago

"Something went wrong. Don’t worry, your files are still safe" error when viewing shared files.

Hey, I have been trying to view some shared files but they always pop up the error: "Something went wrong. Don’t worry, your files are still safe and the Dropbox team has been notified. Check our Sta...
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Arun7's avatar
Arun7
Explorer | Level 3
2 years ago

Yeah, the file is opening on the incognito tab.
The content is a shared link.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Arun7, happy Monday!

 

If the file is opening on Incognito, try to clear Chrome's cache, to see if that helps.

 

The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser. 

 

So, you could also restore your browser to its default settings and disable any browser plugins. 

 

I hope this helps!

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