Stuck "importing photos..."

I just used Image Capture on my Mac to import the photos. Obviously Dropbox has failed.

This thread has gotten old. Guys, you can keep ranting about our broken Dropbox software and I hope it makes you feel better. Please know if Dropbox were going to do anything about it, they have had over a year to do so and it would already be done. As for this crap. I found the best solution is to shut off picture import on your Macbook and turn on picture export on your phone. It works. And now, a moment of silence to acknowledge Dropbox's silence on this matter. Shame. 

Same problem here!

I thing the probleme is solved with mac os sierra ? 

Is it good for you ?

I have the same thing happening, it's stuck on the camera icon, and I don't even have an iphone or any photos to sync.

I have been in contact with Dropbox support concerning this issue a couple of months ago. After they had me doing several non-sensical troubleshooting steps that just felt like a waste of time (reinstalling Dropbox, resyncing everything from scratch, etc) I finally got word that their engineers are aware of this issue.

However, I'm not hopeful that they are actually going to do something about it soon. I get the feeling that they really just want to discontinue this feature, or maybe they don't have the resources to fix it right now.

Maybe if more people pressure Dropbox about this issue, will it eventually be fixed.

It's ridiculous that they don't fix it.  They're a growing company and doing well.  It's a known issue, and we pay a ton for our business account, like most people.  If I wanted Microsoft style support, I'd use SkyDrive.

I closed it and restarted the computer and it is gone now.

I think it has to do with photos on the iphone that were modified in color and brightness. my wife's iphone 6s imports normally but my iphone 6s plus does not. The only difference is that i modified some of the pictures in my phone to upload on fb. It is hard to undo those changes since im uploading lots of pictures and videos from a vacation in Europe. 

This is lame

Same problem.

stuck at "15 minutes" for half hour.

No new photos or videos are imported.

Some files are added to [dropbox cache] folder.

I need to kill the app and re-launch it.

dropbox help ?