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James P.45's avatar
James P.45
New member | Level 2
10 years ago

Stuck "importing photos..."

My dropbox is set to auto import/upload my iphone photos, which it is doing. But it keeps telling me it's "importing photos..." and the menubar symbol is constantly the camera symbol that usually comes up when its importing. It's like its stuck.

 

Any help?

System: Macbook Pro, OSX El Capitan.

Mobile
sync

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  • Max K.2's avatar
    Max K.2
    New member | Level 2
    10 years ago

    Still the same problem, stuck at "About 10 minutes left", photos and videos are in .dropbox.cache

    Stuck problem is still reprodused in Dropbox v13.4.21 under macOS Sierra 10.12.1

    Hey Dropbox team, are you doing anything here? WTF?

  • Ilan B.'s avatar
    Ilan B.
    New member | Level 2
    10 years ago

    Same Problem again !

    no resolution ; why ?

  • kobawsky's avatar
    kobawsky
    New member | Level 2
    9 years ago

    Friday, 31 March 2017 the problem continues, no solution.

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 years ago
    Hey there, 
     
    You may be able to solve this by resetting your camera uploads feature on your device. Go into your settings, and disable and enable camera uploads. This article will show you how to do it on any device https://www.dropbox.com/help/307
     
    I hope this is helpful! 
  • Max K.2's avatar
    Max K.2
    New member | Level 2
    9 years ago

    Did that many times. It doesn't help.

  • MarkWilson's avatar
    MarkWilson
    Explorer | Level 4
    9 years ago

    Exactly the same problem, but on MacOS Sierra. In the end, I gave up on using the Mac version of the app and uploaded the images directly from my iPhone. That seemed to work...

  • Warren T.1's avatar
    Warren T.1
    Explorer | Level 3
    9 years ago

    Problem is, when you do it via the device, it cant optimize the photo storage so you end up running out of space.... 

    I think that is the whole problem here. The iCloud Photos optimises the storage and puts a smaller versnio on the phone. 

    My guess is it has to download the full photo before Dropbox can sync it. 

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