Need to see if your shared folder is taking up space on your dropbox šØāš»? Find out how to check here.
Forum Discussion
Solved
Stuck on Indexing and Cannot access any files on mac
Hi,
I am having an issue where dropbox is stuck on indexing. I recently upgraded to the new version (mac) and I have had all sorts or problems since. I added my music library and it started syncing then seemed to stop. I left if for a couple days but nothing changed. I restarted my computer and it looked like it was syncing again (but no all files are in my dropbox) then it went to indexing. It looks like its indexing and gives a file count for a while then changes to "indexing..." with no file count and just sits there. In the mean time nothing I am putting in my dropbox folder shows up in my actual drop box so I cannot create links. I am a music composer and clients are waiting or material so I am hoping to get this resolved ASAP. I have read through the forums and see others have this issue but no one seems to have found a solution. I have tried pausing and starting again as someone suggested that worked for them but when I do this it just gets frozen on "starting..." then when I restart my computer it seems to start indexing again but the file count goes back up.
Please advise.
Best,
Bryan
I think I figured out the issue. My HD was too low on space. I cleared some space and it seems to be syncing now so hopefully it all works out.
18 Replies
Replies have been turned off for this discussion
- Megan
Dropbox Community Moderator
Hey rickenbacher, I just sent you an email, I'll see you there!
I have the EXACT same issue
- Megan
Hey dvasal, welcome to our Community!
Can you clarify how long the app has been stuck indexing content?
If you could also let me know your device's OS, the version of the Dropbox app there, and its syncing status, that'd be amazing.
Keep me posted!
- Nevermind signing out and signing back in solved the issue
I have the same issue. It started happening after I updated the app. This is not the first time I have issues after an updated and I've lost important data due to these issues. It's extremely frustrating every time Dropbox launches an update, it creates so many problems and wasted so much of our time. I'd appreciate your prompt help. Here's all the info you've requested to previous users:
- The app has been stuck indexing content for more than a month.
- My device's OS is Ventura 13.4.1
- I'm attaching screenshots of the syncing status, etc.
- I have tried many things:
- Quit and reopen Dropbox.
- Install and reinstall Dropbox.
- Update my OS.
- Free HD space.
Please help!
ā
ā
ā
I also have this issue.
I'm on a Macbook Air running Ventura 13.4.1
Dropbox version is 178.4.4811
File syncing stuck for in excess of 1 month now, since last Dropbox update.
āI've tried each of these multiple times:
- quitting and logging back in to Dropbox
- uninstalling and re-installing Dropbox app
- Restarting my computer
Files saved in the app are not syncing properly to Dropbox and aren't available on other devices or Dropbox when viewed in a browser.
Please can someone help?
Thanks
- Walter
Hi ah89 & PhilRJ, could you try the following steps and let us know how it goes?
To ensure that Dropbox is working correctly, I'd recommend that you rebuild your configuration settings by unlinking and relinking your Dropbox account to your computer. This will restore any settings which may have been changed without affecting or removing your files.
Please follow these steps to unlink and relink your computer:
1) Right-click the Dropbox icon in the menu bar, by the clock.
2) Click on your profile picture or initials to the right of the search bar, and select "Preferences".
3) Select the Account tab.
4) Click the "Sign Out" button in the Account tab.
5) Your Dropbox will then prompt you to re-enter your account information.Your account will then take a few moments to re-index your Dropbox folder, and sync any pending changes before returning to normal activity.
