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Suspended public links
Hello,
i'm dropbox user now since 2012 and never had problem with it. Now 5 days ago (5.1.2023) my public links were temporarily (says) suspended for generating too much traffic.
I read all about it at "https://help.dropbox.com/share/banned-links" and that links should be disabled for 24 hours. In e-mail was saying, that if this was my first suspension, i can remove by clicking "link". Nothing happend, some warning, at it's an error, contact help support.
So i waited and then tried again in day or so. After that (3 days later 8.1.2023) i got another same e-mail for suspension. Since then and till now i didn't do anything else, then removed some files from dropbox. How can i solve this suspension or can i see anywhere till when suspension lasts ?
24 Replies
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- Mark
Super User II
There is no hard and fast answer to that except that everytime the ban gets longer. There is an (unknown) algorithm which takes in to account how long its been since your last ban and how far over you are. So each subsequent ban does get longer but nobody can say for sure by how much
I'm having the same issue!! Ridiculous!
I'm having issues with this too. I'm not sure why I would have been suspended, I hardly use dropbox except to share files for work, and a few things I had saved (not shared) on there around the same time (2015)
- Nancy
Dropbox Community Moderator
Hi rolejarczyk! Did you go through this Help Center article for all the possible reasons this can occur?
I can log a ticket for you to this email address, so that we can check this further.
Also having the same issue on a "professional" account - asked to find out what links have traffic on them and told by support, sorry cant for privacy reasons. Only resolution is to upgrade from single professional account (1Tb daily limit) to 3 user business account (3x cost) to get 4Tb daily limit.
Useless system if it can't tell the users where the issue lies.- 1) Can we see anywhere till when suspension lasts ?
2) Can we know which specific links are suspended when many links are in use at the same time. Is it all links from the user account or just the specific link having generated more than 20 gig of traffic? - Mark
MarcelB wrote:
1) Can we see anywhere till when suspension lasts ?
2) Can we know which specific links are suspended when many links are in use at the same time. Is it all links from the user account or just the specific link having generated more than 20 gig of traffic?Hi rolejarczyk
1) no there is no log of this
2) it is all links that get suspended. The 20gb limit applies across every single link you share as a total not per file.
Thanks for your answer. I understand the intent of Dropbox, but it is not very usefull to have 102 gig of space available to me (see picture) if I cannot generate more than 20 gig of traffic without my links being suspended for ALL my files at once. Bypass: I have decided to move my largest files to another service. Now, how my friends can get back access to the smallest files still in my Dropbox account? May I send request somewhere or if I must wait an unknown number of days for suspension to be eventually removed ?
- Mark
If you need more space to share files you can upgrade to a bigger plan: www.dropbox.com/plans. Also remember that Shared Folders do not use up that 20gb/day limit.
And no, I'm afraid you just need to ride out the ban. There isnt a way of having it removed unless you upgrade.
Like the title says, I received notice that my public links were suspended due to excessive bandwidth use. I upgraded to Advanced (yes, I actually purchased it, I didn't just go with the free trial) but the links are still suspended. The email notifying me of the suspension even encouraged me to upgrade my account and provided a link for it, so you'd think that upgrading would automatically cancel the suspension. What gives?
