Suspended sharing activity because of a violation of Dropbox’s Terms of Service

I have not received your email, please can you resend?
Thank you

Hey Angelines, since you didn't receive the original email, let's try something different.

Have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for sign-in issues, then choose "Other". It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more!

I am following your instructions,

Ticket #23531785

Sorry to see that you didn't receive my email, Angelines. 

Thanks, however, for the ticket number. 

It's been passed along to the appropriate team, so you'll be getting a response the soonest possible.

Have a great weekend!

Hi i am also no longer able to share my files or folders.

reading the terms again it doesn't seem i have violated any of them.

can you please help...

Hey Robin2025 - thanks for bringing this to our attention.

Would it be OK if we sent you an email to have a further look internally? 

Hello Walter,

yes that would be great thanks.

No worries Robin2025 - I've just followed up via email so please have a look at your inbox and we'll take it from there. 

Hi Dropbox,

One of my staff is receiving this error can you please help resolve this?

Hey McnieceJ - sorry to hear about this.

When you say one of your staff, are you all part of the same Dropbox team account on which you're the team admin or are you using individual accounts instead? 

Did they try contacting us from their end directly by any chance?