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Sync is getting stuck and won't complete
Sync never finishes, Every morning I check the status in the Dropbox app. It's the same 26GB that never completes. I am only using 32% of my Dropbox account, so it's not the size. I'm up to date on payment.
Is there a way to see a single concise list of the files/folders it is trying to sync? Either in the Dropbox app or via a browser at the Dropbox site?
Thank you, Peter
You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help.
Have you rebooted your computer at all lately by the way?
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Update. Some of the files in the same folder has icons for both Available offline and Online only. At the same time. That is truly weird.
https://help.dropbox.com/sync/macos-sync-icons
The menu bar also shows the Syncing icon, and the status says Syncing but it doesnt show the normal number of files it it working on. Do not sure what is going on, if anything.- Hannah
Dropbox Community Moderator
Hey mskogly, thanks for bringing this to our attention.
Can you please let us know which version of the Dropbox app you're running, by hovering over your Dropbox icon, and what your computer's OS version is?
If you give Dropbox full disk access, does it help with the syncing issue?
OSx v 13.1 (22C65)
Dropbox version 18.4.5678
I believe the access is set correctly. Dropbox is writing to the folders just fine, it is just hung up in some way.
I left it running overnight but it is still in Syncing mode, says synchronizing 1 file, same as when I left work yesterday.Hello
I have an Intel iMac just updated to Sonoma.
The dropbox appears to work and sync as normal, it's just that the icon on the menu bar at the top of the screen perpetually shows sync.
Anyone else had this issue?
Is there a new build which solves this?
Thank you
- Hannah
Hey Octothorpe, thanks for bringing this to our attention.
Can you share with us the exact sync status and version of the Dropbox app, as shown when you hover over the Dropbox icon in your menu bar?
Hey Hannah
It's 183.4.7058
When it first happened with whatever version I had, I downloaded this other version but it still stays perpetually on sync.
Thank you
After digging a bit, and finding instructions for setting permissions for my specific version of osx, I was able to get it working again. So yes, just a permission issue. The instructions I found first mentioned settings I couldnt find on my machine, plus the OS language (Norwegian) didn´t help.
- Megan
Hi Octothorpe, if you access your Dropbox folder, do you see your files and folders being up to date?
What does your syncing status report at the moment?
- Hi Megan
Files are up to date and sync status is syncing (because the pop up menu allows pause etc) but it’s obviously finished, although icon persists with sync logo
Thank you
