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Forum Discussion

JenniferSC's avatar
JenniferSC
Explorer | Level 3
3 years ago
Solved

"Syncing has been disabled due to an error." on the Dropbox desktop app

The new update of DropBox has screwed my computer. It won't sync, and it's taking up all of my disc space so I can't run most of the programs on my computer. "Syncing has been disabled due to an erro...
desktop
Dropbox Pro
Error Messages
sync
  • Bikerich's avatar
    Bikerich
    3 years ago
    Thanks. I updated the desktop app and now everything works
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey JenniferSC, you mentioned that the app is still indexing files, which is normal during our migration. 

 

Do you notice the number decreasing? 

JenniferSC's avatar
JenniferSC
Explorer | Level 3
3 years ago

No. It stalled. And after several hours (of not being able to use my computer because there is apparently no scratch disk space, which has NEVER been a problem before), I deleted it and downloaded it again, which has moved a whole bunch of my files, and now I can't find things, and my Dropbox is not the new version, which means at some point I'm going to have to do this all again.

This has been a **bleep**ty day.

 

Dropbox was working perfectly before yesterday.

  • Bikerich's avatar
    Bikerich
    New member | Level 2
    3 years ago

    I have the same problem. 

    Were you able to resolve it?

    Thanks

    • JenniferSC's avatar
      JenniferSC
      Explorer | Level 3
      3 years ago

      Nope. I re-installed DropBox (which took it back to the old version) and it still needs to update. I'm waiting until I have a week when I don't really need my computer to try again. Sort of hoping that they sort out the glitch between now and when I update. Maybe contact support?

      • Bikerich's avatar
        Bikerich
        New member | Level 2
        3 years ago
        Thanks. I updated the desktop app and now everything works

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